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Copyright
The Small Acorns website, the content and images on it, remain the copyright property of Small Acorns.
Please contact us for permission if you would like to reproduce any of our images- we will usually say yes! All Small Acorns images reproduced elsewhere with permission should be captioned with "Image courtesy of Small Acorns".
Please contact us for permission if you would like to reproduce any of our images- we will usually say yes! All Small Acorns images reproduced elsewhere with permission should be captioned with "Image courtesy of Small Acorns".
Delivery / Freight
Shipping to NZ is a flat rate of $10 per order.
Although unusually bulky or very heavy items may incur an additional fee.
Although unusually bulky or very heavy items may incur an additional fee.
Shipping to Australia is a flat rate of NZ$25 per order.
(Or you could come visit us for about $500 return!)
Bulky or heavy packages will be sent at a base rate cost with an additional price per kilo depending on your delivery postcode. The customer is responsible for all import duties and taxes relevant to the country of destination.
(Or you could come visit us for about $500 return!)
Bulky or heavy packages will be sent at a base rate cost with an additional price per kilo depending on your delivery postcode. The customer is responsible for all import duties and taxes relevant to the country of destination.
Shipping to the UK, Europe, USA and the rest of the world is a flat rate of NZ$40 per order.
(That's much cheaper than a flight to NZ- but not as much fun!)
Bulky or heavy packages will be sent at a base rate cost with an additional price per kilo depending on your delivery postcode. The customer is responsible for all import duties and taxes relevant to the country of destination.
(That's much cheaper than a flight to NZ- but not as much fun!)
Bulky or heavy packages will be sent at a base rate cost with an additional price per kilo depending on your delivery postcode. The customer is responsible for all import duties and taxes relevant to the country of destination.
When we receive notification of an order being placed we generally pick and pack that order almost immediately, then we call the courier and wait eagerly for them to come collect your goodies.
We only ship orders Monday – Friday as that’s when the couriers are working. If an order is placed on Friday afternoon we generally won’t call the couriers until Monday morning as we don’t want your lovely items to be sitting in the courier warehouse all weekend – we think they’re much safer with us for the weekend!
Within New Zealand:
North Island orders should be delivered by Courier Post the day after they are collected from Small Acorns.
South Island and Rural Areas can expect orders to be delivered 2-3 working days after the order is collected from Small Acorns.
Australia:
Deliveries to Australia will be sent via New Zealand Post, NZ Post standard delivery time is 6-10 days.
International:
International orders will be shipped with New Zealand Post, delivery time will vary depending on destination. Please contact us for more information on web@smallacorns.co.nz
We only ship orders Monday – Friday as that’s when the couriers are working. If an order is placed on Friday afternoon we generally won’t call the couriers until Monday morning as we don’t want your lovely items to be sitting in the courier warehouse all weekend – we think they’re much safer with us for the weekend!
Within New Zealand:
North Island orders should be delivered by Courier Post the day after they are collected from Small Acorns.
South Island and Rural Areas can expect orders to be delivered 2-3 working days after the order is collected from Small Acorns.
Australia:
Deliveries to Australia will be sent via New Zealand Post, NZ Post standard delivery time is 6-10 days.
International:
International orders will be shipped with New Zealand Post, delivery time will vary depending on destination. Please contact us for more information on web@smallacorns.co.nz
Within NZ we use Courier Post, for all Australian and International deliveries we use New Zealand Post.
Ordering
Yes, we have one store in Wellington, New Zealand.
The store is located at:
177 Featherston Street
Wellington
Tel: 64 4 499 5795 or 0800 22 67 67
Email: wgtn@smallacorns.co.nz
Our store hours are:
9am to 6pm Monday - Friday
10am to 5pm Saturday
Closed Sunday
Click on the "Contact Us" link over on the left hand menu bar for a map, or click on "Our Store" to see some lovely pictures.
The store is located at:
177 Featherston Street
Wellington
Tel: 64 4 499 5795 or 0800 22 67 67
Email: wgtn@smallacorns.co.nz
Our store hours are:
9am to 6pm Monday - Friday
10am to 5pm Saturday
Closed Sunday
Click on the "Contact Us" link over on the left hand menu bar for a map, or click on "Our Store" to see some lovely pictures.
All prices are quoted in New Zealand Dollars (NZ$), for currency conversions please check http://www.xe.com/ - the Quick Currency Converter half way down the page is wonderful!
The price estimated might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
The price estimated might not be the same price charged to the credit card account due to exchange rate fluctuations. This means that because we are based in New Zealand we have to convert your purchase to New Zealand dollars at the exchange rate on the day it is processed.
Yes, most of our products which are listed as “Out of Stock” will be back in stock in the near future, or we could order them especially for you. Just email us on wgtn@smallacorns.co.nz detailing which “Out of Stock” product you are particularly keen on and we will let you know if we can get it and when we might be able to have it in for you.
The 2 exceptions to this are Orla Kiely Handbags and Wallets, and Trelise Cooper Kids Clothing. We only order these collections once, our initial delivery is all the stock we will ever have, so if you see something from Orla or Trelise…. Get in quick!
The 2 exceptions to this are Orla Kiely Handbags and Wallets, and Trelise Cooper Kids Clothing. We only order these collections once, our initial delivery is all the stock we will ever have, so if you see something from Orla or Trelise…. Get in quick!
Yes, we take great pride in our beautiful complimentary gift wrapping at Small Acorns! We tissue and paper wrap your gifts in our Small Acorns custom paper, and then finish it all off with ribbon. Simply tick the Gift Wrap box during checkout.
We can also put a wee gift tag in there too if you like (we were inspired by florists cards!), just write your short message in the “Card Message” box during checkout and we’ll do the rest.
We can also put a wee gift tag in there too if you like (we were inspired by florists cards!), just write your short message in the “Card Message” box during checkout and we’ll do the rest.
Returns
We understand that shopping online can be tricky and we want you to love the things you buy from Small Acorns. If for any reason you are not satisfied with any product you have purchased on-line, please return it to us in original, unopened condition with the original packaging, & your receipt, within 14 days of delivery and we will replace it or refund the purchase price using the method you used for the initial purchase. Please call 0800 22 67 67 (0800 ACORNS) if you need any instruction or have any queries.
We cannot accept unused goods in damaged packaging unless they are faulty. For hygiene reasons cosmetics, creams and toiletries cannot be returned unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund you the cost of returning the goods to us.
We cannot offer refunds or returns on sale items.
Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.
Your statutory rights are not affected.
We cannot accept unused goods in damaged packaging unless they are faulty. For hygiene reasons cosmetics, creams and toiletries cannot be returned unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund you the cost of returning the goods to us.
We cannot offer refunds or returns on sale items.
Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.
Your statutory rights are not affected.
Sizing
Our Designers Guild and Orla Kiely bedlinen is designed and made for the UK market which has slightly different standard duvet sizes than we do here in New Zealand.
We have converted the sizes to suit the NZ market and so when shopping online at smallacorns.co.nz you simply need to select the size according to the size of your NZ duvet (or Aussie doona) inner.
These UK sized duvet covers will be slightly larger than your standard NZ duvet, but we think that’s good as it means you’ve got a little extra beautiful bedlinen to snuggle into at night!
The one exception to this is if you have a NZ Queen size duvet, you are very lucky as you can fit your duvet into either the queen or double sizes. Depending on if you want the cover to fit tightly around your inner (buy a double) or be slightly larger and hang a bit further down the sides of your bed (buy a queen).
For those of you who like a bit more info here are the NZ v’s UK sizes:
Small Acorns Single:
UK Single 135cm x 200cm fits NZ Single 140cm x 210cm
Small Acorns Double:
UK Double 200cm x 200cm fits NZ Double 180cm x 210cm and NZ Queen 210cm x 210cm
Small Acorns Queen:
UK king 230cm x 220cm fits NZ Queen 210cm x 210cm
Small Acorns King / Super King:
UK Super King 260cm x 220cm fits NZ King 245cm x 210cm and
Super King 265cm x 210cm
We understand this can seem confusing, but the team at Small Acorns has now been dealing with UK to NZ bedlinen conversions for years since we stared carrying the Designers Guild bedlinen range in early 2007. If you’re still unsure of exactly what size you need please feel free to call our team on 0800 22 67 67 within NZ (+ 64 4 499 5795 international) and we’d love to discuss bedlinen with you!
We have converted the sizes to suit the NZ market and so when shopping online at smallacorns.co.nz you simply need to select the size according to the size of your NZ duvet (or Aussie doona) inner.
These UK sized duvet covers will be slightly larger than your standard NZ duvet, but we think that’s good as it means you’ve got a little extra beautiful bedlinen to snuggle into at night!
The one exception to this is if you have a NZ Queen size duvet, you are very lucky as you can fit your duvet into either the queen or double sizes. Depending on if you want the cover to fit tightly around your inner (buy a double) or be slightly larger and hang a bit further down the sides of your bed (buy a queen).
For those of you who like a bit more info here are the NZ v’s UK sizes:
Small Acorns Single:
UK Single 135cm x 200cm fits NZ Single 140cm x 210cm
Small Acorns Double:
UK Double 200cm x 200cm fits NZ Double 180cm x 210cm and NZ Queen 210cm x 210cm
Small Acorns Queen:
UK king 230cm x 220cm fits NZ Queen 210cm x 210cm
Small Acorns King / Super King:
UK Super King 260cm x 220cm fits NZ King 245cm x 210cm and
Super King 265cm x 210cm
We understand this can seem confusing, but the team at Small Acorns has now been dealing with UK to NZ bedlinen conversions for years since we stared carrying the Designers Guild bedlinen range in early 2007. If you’re still unsure of exactly what size you need please feel free to call our team on 0800 22 67 67 within NZ (+ 64 4 499 5795 international) and we’d love to discuss bedlinen with you!
