We understand that shopping can sometimes be tricky and we want you to love the things you buy from Small Acorns.
However, we are not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, instore or via phone or email.
If for any reason you are not satisfied with any product you have purchased online, please return it to us in original, unopened condition (this is particularly important with bedlinen) with the original packaging, & your receipt, within 14 days of delivery and we will credit it or refund the purchase price using the method you used for the initial purchase. Please call 0800 22 67 67 (0800 ACORNS) if you need any instruction or have any queries. A refund or credit note will be at our discretion. Freight and delivery charges will not be refunded or credited.
For goods purchased instore, please choose carefully, as we are not obliged to accept any goods for return when you have simply changed your mind. However, we are happy to exchange or credit the items, providing they are returned within 14 days of purchase in original, unopened condition (this is particularly important with bedlinen) with the original packaging and tags attached, and your original receipt is presented. We regret that without a receipt, we cannot exchange or credit. We will not offer a refund. When purchasing a gift, please ask for an exchange card.
Please note, goods purchased on sale, layby, or gift vouchers are non-returnable, and are considered firm sale, whether purchased online, instore, or via phone or email.
We cannot accept unused goods in damaged packaging unless they are faulty. For hygiene reasons cosmetics, creams and toiletries cannot be returned unless they are faulty. Freight charges are not refundable unless the goods are faulty, in which case we will also refund you the cost of returning the goods to us.
We cannot offer refunds, credits or returns on sale items, lay-bys or gift vouchers. We cannot give change on gift vouchers or credit notes.
Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.
Your statutory rights are not affected.