FAQs

Frequently Asked Questions

Can I Return or Exchange An Item?

We understand that shopping online can sometimes be tricky and we want you to love the things you buy from Small Acorns.

If for any reason you are not happy please contact us as soon as possible.

We are not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, instore or via phone or email.

For a return to be processed, Small Acorns needs to be notified within 14 days of your order. After this time, we regret we cannot accept the goods for return.

If for any reason you are not satisfied with any product you have purchased online, please return it to us in original, unopened condition (this is particularly important with bedlinen) with all original tags and packaging, & your receipt, and we will credit it or refund the purchase price using the method you used for the initial purchase. A refund or credit note will be at our discretion. Freight and delivery charges will not be refunded or credited.

For goods purchased instore, please choose carefully, as we are not obliged to accept any goods for return when you have simply changed your mind. However, we are happy to exchange or credit the items, providing they are returned within 14 days of purchase in original, unopened condition (this is particularly important with bedlinen) with the original packaging and tags attached, and your original receipt is presented. We regret that without a receipt, we cannot exchange or credit. We will not offer a refund. When purchasing a gift, please ask for an exchange card.

We cannot offer refunds, credits or returns on sale items, lay-bys or gift vouchers. We cannot give change on gift vouchers or credit notes.

We cannot accept unused goods in damaged packaging unless they are faulty. For hygiene reasons cosmetics, creams and toiletries cannot be returned unless they are faulty.

If your item is faulty, the fault will be assessed by the Small Acorns team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.

Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.

Wallpaper & rug orders are indented and are neither returnable or cancellable. We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.

We're sorry, but due to the nature, size & scheduling of our workshops, we are unable to offer a refund, credit or a date transfer if you are unable to attend. You are welcome to find someone to replace you. Refunds are not available.

Your statutory rights are not affected.

 

Gift Wrapping

We take great pride in our signature Small Acorns gift wrapping. Select on the cart page if you would like our beautiful gift wrapping, free of charge. We can even add a personal message – just let us know what you’d like it to say.

 

The Small Acorns E-ssentials Club

Joining the Small Acorns E-ssentials Club mailing list is optional, although recommended. We send out regular e-newsletters to keep you up to date with what's new, hot and most desirable at Small Acorns, as well as the inside scoop on instore events, great promotions and sales only available to e-ssential club members. Our Special Customer Loyalty Card is only available to e-ssentials club members. And only e-ssentials club members will be able to download our special online offers & bonuses. If you have signed up to our mailing list and would like to unsubscribe simply email us with unsubscribe in the subject area, and you will be removed immediately from the list.

 

The Small Acorns Special Customer Loyalty Card

The Small Acorns Special Customer Card is an instore only rewards scheme for Small Acorns customers who consent to being on our mailing list. Your name and contact details are used only by ourselves, within the terms of our privacy policy.

With each $50 spent instore, receive one Small Acorns stamp. Collect 10 stamps and present your card for a $50 Small Acorns gift voucher.

Stamps are not rewarded on layby, already discounted items, sale items or during promotions. Fabric, wallpaper and furniture purchases are not eligible for stamps. You must present your Special Customer Card at the time of purchase to receive the stamp. Stamps cannot be rewarded or given after the fact. It is the responsibility of the card holder, not Small Acorns, to present the card. The gift voucher is rewarded after the 10th stamp has been earnt, and cannot be redeemed on the same transaction. The gift voucher is not redeemable for cash. Reward gift vouchers are valid for exactly one month from the date of issue, and after this date will expire and become invalid.

We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website.

 

Privacy Policy

Small Acorns values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Small Acorns will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list.

The information we collect is used solely to process your order and stay in touch with you. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you place an online order we use a protected mode of payment SSL (Secure Socket Layer) to process all online credit card transactions. We do not see or store your credit card details. Your card details are encrypted so that nobody sees them, not even us.