Can I Return or Exchange An Item?
We understand that shopping online can sometimes be tricky and we want you to love the things you buy from Small Acorns.
We are not obliged to accept any goods for return where you have simply changed your mind, and all goods for return must be authorised by us, whether purchased online, instore or via phone or email.
For change of mind returns* we offer an exchange or store credit for the value of the product. This must be within 14 calendar days of purchase date. All packaging and tags must be intact, and you must be able to show proof of purchase or a gift exchange voucher. Please note that we do not offer refunds for change of mind.
For a return to be processed, Small Acorns needs to be notified within 14 days of your order. After this time, we regret we cannot accept the goods for return.
Original freight and delivery charges will not be credited, and the cost of return must be borne by the customer.
For goods purchased instore, please choose carefully, as we are not obliged to accept any goods for return when you have simply changed your mind. However, we are happy to exchange or offer a store credit for the items, providing they are returned within 14 days of purchase in original, unopened condition (this is particularly important with bedlinen) with the original packaging and tags attached, and your original receipt is presented. We regret that without a receipt, we cannot exchange or credit. We will not offer a refund. When purchasing a gift, please ask for an exchange card.
*We cannot offer store credits or returns on fabric, wallpaper, indented items, sale items, lay-bys or gift vouchers. We cannot give change on gift vouchers or credit notes. All sale items purchased online or instore are firm and final sale, and cannot be returned.
We cannot accept unused goods in damaged packaging unless they are faulty. For hygiene reasons earrings, cosmetics, creams and toiletries cannot be returned unless they are faulty.
If your item is faulty, the fault will be assessed by the Small Acorns team and either repaired, replaced or refunded. Should the replacement item be out of stock we will either offer a store credit, an exchange for another item, or a refund.
Unfortunately we are unable to refund, exchange or credit any items damaged in the wash.
Fabric, wallpaper & rug orders are indented and are neither returnable or cancellable. We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.
We're sorry, but due to the nature, size & scheduling of our workshops, we are unable to offer a refund, credit or a date transfer if you are unable to attend. You are welcome to find someone to replace you. Refunds are not available.
Your statutory rights are not affected.
Pre-Orders
All pre-order items are clearly labelled and include their approximate delivery date. If your order contains a mix of instock and pre-order items, please note that the entire order will be shipped once the final piece has arrived in store. If you would like your instock items sent prior to the pre-order items, please either process your orders separately or an additional freight cost will be charged for partially shipped orders.
Gift Wrapping
We take great pride in our signature Small Acorns gift wrapping. Select on the cart page if you would like our beautiful gift wrapping, free of charge. We can even add a personal message – just let us know what you’d like it to say.
Small Acorns Insider Club Points
Loyalty points are not rewarded on already discounted items, sale items or during promotions. Fabric, interior make costs and labour, wallpaper, original art and furniture purchases are also not eligible for loyalty points. Adventures With Marigolds tours are also not eligible for loyalty points. Laybys and On Account purchases will qualify for loyalty points once the transaction is fully paid, and if those items were eligible for loyalty points.
The purchase of gift vouchers does not earn Loyalty Points. Only the redemption of the gift voucher will count towards Loyalty Points on the recipient’s profile against products purchased.
Do your loyalty points expire? No and yes. Your points don't expire provided you keep your account active within a 12 month period. For example, if you shop with us in June 2024 but don't earn or redeem with us again until July 2025, your points will expire as your account was inactive for a 12 month period. However if you shop with us a few times in a year then you get to keep all your points and your older points won't expire. We will send you a reminder email if your points are in danger of expiring.
We reserve the right to change these Terms at any time by notifying users of the existence of revised terms and conditions through the website.
Privacy Policy
Small Acorns values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Small Acorns will never distribute any personal information to third parties under any circumstance, including those who subscribe to our mailing list.
The information we collect is used solely to process your order and stay in touch with you. When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. When you place an online order we use a protected mode of payment SSL (Secure Socket Layer) to process all online credit card transactions. We do not see or store your credit card details. Your card details are encrypted so that nobody sees them, not even us.