Delivery & Shipping Information

Delivery Charges

We have a flat delivery rate of $6 per order within the North Island and $8 within the South Island.

Rural Delivery attracts a flat rate of $10 per order. Please select rural delivery at checkout.

*Please note, bulky items such as furniture are excluded from this offer. The description will outline if the product does not qualify for flat rate shipping and we will contact you with a freight quote after you place your order.

We also have a pickup instore option available for your purchases. Simply select this option at checkout. We will notify you as soon as your order is ready to collect. Pickups are available anytime during usual store opening hours.

Pre-Orders

All pre-order items are clearly labelled and include their approximate delivery date. If your order contains a mix of instock and pre-order items, please note that the entire order will be shipped once the final piece has arrived in store. If you would like your instock items sent prior to the pre-order items, please either process your orders separately or an additional freight cost will be charged for partially shipped orders.

Gift Wrapping

We take great pride in our signature Small Acorns gift wrapping. Select on the cart page if you would like our beautiful gift wrapping, free of charge. We can even add a personal message – just let us know what you’d like it to say.

 

New Zealand Orders & Delivery Costs

We have a flat shipping rate of $6 per order within the North Island and $8 within the South Island. Rural delivery attracts a flat rate of $10. Please note this excludes furniture, which will be quoted separately.

We also have a pickup instore option available for your purchases. Simply select this option at checkout. We will notify you as soon as your order is ready to collect. Pickups are available anytime during usual store opening hours.

When we receive notification of your order we generally pick and pack that order as quickly as possible within standard business hours. Processing may take 2 working days at the most. Please do get in touch with us if you need your order processed urgently. Once your order is carefully packed then we call the courier and wait eagerly for them to come and collect your goodies. You will receive an email from us when your order is on the way so that you know when to expect it. 

We offer a next working day courier service between major cities and towns. Please note, we are able to deliver to a PO Box. We require a physical address for delivery.

North Island and local orders should be delivered by Courier Post or Castle Parcels 1-2 days after they are collected from Small Acorns. South Island and Rural Areas can expect orders to be delivered 5-7 working days after the order is collected from Small Acorns. This is a guide only and both rural and South Island addresses may take an extra few working days. At most, your parcel should arrive within 7 working days of receipt of order. We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.

Deliveries take place Monday to Friday. Please note, for items such as wallpaper & rugs which are indented from the UK, the usual delivery time is 2 to 3 weeks. Orders for these items are neither returnable or cancellable. 

 

International Orders & Delivery Costs

Small Acorns is based in New Zealand, however, we happily ship our beautiful products around the world.

All orders will be charged in New Zealand dollars (NZD) and include 15% GST (Goods and Services Tax).

We offer two delivery options for international orders.

NZ Post International Post Service allows us to give you the best shipping price. This post service does not include tracking on international orders.

For this service, please currently allow up to 6 weeks for delivery. Current Covid19 conditions have caused delays. 

We cannot be held responsible for delays in delivery time that are beyond our control. 

Australian Orders – $40 
USA, Mexico & Canada - $79
UK & Europe - $79
Rest of World - $79

We also offer an NZ Post International Tracked Courier Service, which allows tracking of your parcel, and is generally quicker. WE STRONGLY SUGGEST THAT YOU CHOOSE THIS OPTION, GIVEN THE CURRENT TIME POSTED ITEMS ARE TAKING. For this service, please currently allow up to 2 weeks for delivery. 

We cannot be held responsible for delays in delivery time that are beyond our control

Australian Orders – $65 
USA, Mexico & Canada - $99
UK & Europe - $99
Rest of World - $99

This does not include the time that may be required for customs clearance. Small Acorns has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges.

Please note that these prices cover most purchases. For extra large or heavy items or furniture purchases we reserve the right to charge extra as applicable and we will contact you about this. The description will outline if the product does not qualify for regular shipping costs and we will contact you with a freight quote after you place your order.