Delivery Information

Delivery Information

 

Free Shipping

We offer free shipping when you spend over $150 within New Zealand.

For Wellington orders less than $150 there is a flat rate of $6 per order.

For the rest of NZ, orders less than $150 attract a flat rate of $10 per order.

Please note, bulky items may be excluded from this offer. The description will outline if the product does not qualify for free shipping and we will contact you with a freight quote after you place your order.

 

Gift Wrapping

We take great pride in our signature Small Acorns gift wrapping. Select on the cart page if you would like our beautiful gift wrapping, free of charge. We can even add a personal message – just let us know what you’d like it to say.

 

New Zealand Orders & Delivery Costs

For NZ orders that do not qualify for free shipping there is a flat rate of $10 per order or $6 for orders in the Wellington region. 

When we receive notification of your order we generally pick and pack that order as quickly as possible within standard business hours. Processing may take 2 working days at the most. Please do get in touch with us if you need your order processed urgently. Once your order is carefully packed then we call the courier and wait eagerly for them to come and collect your goodies. You will receive an email from us when your order is on the way so that you know when to expect it. 

We offer a next working day courier service between major cities and towns.

North Island orders should be delivered by Courier Post the day after they are collected from Small Acorns. South Island and Rural Areas can expect orders to be delivered 2-3 working days after the order is collected from Small Acorns. This is a guide only and both rural and South Island addresses may take an extra working day. At most, your parcel should arrive within 5 working days of receipt of order. We cannot be held responsible for delays in delivery time that are beyond our control, and will always do our best to keep you informed should we experience a delay beyond that of our usual expected delivery timeframe.

Deliveries take place Monday to Friday. Please note, for items such as wallpaper & rugs which are indented from the UK, the usual delivery time is 2 to 3 weeks. Orders for these items are neither returnable or cancellable. 

 

International Orders & Delivery Costs

Small Acorns is based in New Zealand, however, we happily ship our beautiful products around the world.

All orders will be charged in New Zealand dollars (NZD) and include 15% GST (Goods and Services Tax).

We use NZ Post International Post Service which allows us to give you the best shipping price. This post service does not include tracking on international orders.

For international orders, please allow up to 3 weeks for delivery. This does not include the time that may be required for customs clearance. Small Acorns has no control over any customs or import duties that could be levied when the package reaches your destination country. You are solely liable for these charges.

Australian Orders – $25
USA, Mexico & Canada - $50
UK & Europe - $60
Rest of World - $60

Please note that these prices cover most purchases. For extra large items or furniture purchases we reserve the right to charge extra as applicable and we will contact you about this. The description will outline if the product does not qualify for regular shipping costs and we will contact you with a freight quote after you place your order.